Shipping policy

Order Processing Time

Orders are typically processed within 1–5 business days.

Shipping Times and Methods

We ship directly from our suppliers in various locations, including Asia, the U.S., and Europe. Estimated delivery times are as follows:

Australia & New Zealand: 7–15 business days

United States & Canada: 10–20 business days

United Kingdom & Europe: 10–20 business days

Rest of the World: 15–30 business days

Please note that delivery times may vary due to customs processing, supplier location, and other factors beyond our control.

Shipping Costs

We offer free standard shipping on all orders over $100 AUD. Orders under this amount will incur a flat shipping fee of $10 AUD.

Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for the tracking information to become available.

Customs, Duties, Taxes

International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.

Shipping Restrictions

Certain products may have shipping restrictions based on your location. Please refer to the product description for specific details.

Delays and Lost Packages

While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances. If your order is delayed beyond the estimated delivery time, please contact us at admin@zad-r.com for assistance.

Dropshipping Notice

Please be aware that we operate using a dropshipping model. This means that we do not hold inventory on-site; instead, when you place an order, we purchase the item from a third-party supplier who ships it directly to you.

Shipping Times: May be longer than traditional retail stores due to international shipping and customs processing.

Packaging: Items may arrive in packaging from our suppliers.

Multiple Shipments: If you order multiple items, they may arrive separately as they could be shipped from different suppliers.

We appreciate your understanding and patience. This model allows us to offer a wider range of products at competitive prices.

Returns and Refunds

For information on returns and refunds, please refer to our "Return and Refund" policy